When your order has been submitted, you will receive a confirmation email to acknowledge our receipt. When your order has been processed, you will receive a confirmation email with tracking details, to let you know that your Prime100 order is on its way.
If you require further updates on your order, please contact Prime100’s customer service on info@prime100.com.au and we will be more than happy to assist.
In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information, please email us ASAP at info@prime100.com.au and we will try our best to correct the mistake.
If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
Free Standard Delivery applies for all orders $39.95 and over. A standard delivery fee of $9.95 applies to all orders under $39.95.
Expected delivery times vary depending on shipping address and product.
Typical Delivery Timeframes for Ambient Items (Treats, Air Dry, Zero G):
^Please note, delivery times are based on courier estimates and may vary depending on your location. Please use your tracking number for an accurate expected delivery time.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prime100.com.au. Please note that returns will need to be sent to the following address: 1/49 Calarco Drive, Derrimut, 3026, VIC, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@prime100.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@prime100.com.au.
FREE SHIPPING on your first online order (no min. spend) and stay up-to-date on new products, special offers & other news!
