FAQ

Yes, Prime100 is 100% Australian made and owned - Aussie food for Aussie dogs!

Prime100 is manufactured in our manufacturing facility in Derrimut, Victoria.

Yes, we offer free samples of our SPD™ Air Dried and SPD™ Slow Cooked ranges.

SPD™ Slow Cooked: https://prime100.com.au/pages/slow-cooked-free-sample

SPD™ Air Dried: https://prime100.com.au/pages/free-spd-air-samples

Yes, Prime100 is recommended by veterinarians and specialists and is stocked in veterinary clinics across Australia. We're thrilled to hear success stories about how Prime100 diets have made a real difference in dogs' lives, supporting better health through targeted nutrition and elimination diets.

Prime100 stands out with our Single Protein Diets (SPD), crafted using only ingredients with purpose that are chosen for their health promoting benefits.

Our fresh diets are made using locally sourced proteins and ingredients from the human consumption supply chain and are specially designed to support dogs with intolerances, sensitivities, and conditions like dermatitis or pancreatitis.

Proudly Australian-owned and made, our mission is to make pets healthier and pet parents happier.

We've got you covered with our 100% Satisfaction Guarantee!

If in the rare instance your dog doesn't love their Prime100, or you aren't completely satisfied, you can return it to your place of purchase (with your proof of purchase) for a full refund or exchange.

If you have purchased directly from our Prime100 website, please reach out to our friendly team for assistance by visiting our Contact Us page.

SPD™ stands for Single Protein Diets, which are specially formulated using only one type of protein. This approach can support pets with specific dietary needs and vets trying to diagnose allergies/intolerances.

If you want to know more, we have a whole blog dedicated to Single Protein Diets that you can read here.

Single Protein Diets (SPD™) are designed to help pets with sensitivities or allergies by providing only one animal protein source. Often, a dog's immune system may react to certain ingredients or proteins, causing digestive, skin, or even behavioural issues. Since the allergy trigger is usually the protein source, diets with multiple proteins make it hard to identify the cause.

By using a single protein, SPD™ mimics the natural diet of dogs, who would typically hunt and eat one protein source at any given mealtime in the wild. This approach supports better digestive health and makes it easier to manage and rotate the diet as needed for the pet’s overall health.

Yes, all Prime100 diets are complete and balanced, ensuring that both macro and micronutrients are present in the correct proportions to meet the nutritional levels established by AAFCO. We believe in continual progress, meaning that as science and research evolve, so do our diets. We conduct testing and validation every six months to stay aligned with the latest scientific research.

Prime100 diets are formulated specifically for dogs and their unique nutritional needs. While Prime100 products can be given to cats as an occasional treat (less than 10% of their total diet), they should not replace a balanced diet designed for felines. Cats have distinct dietary requirements, and it’s essential to feed them food that meets their specific nutritional needs.

Please note that certain Prime100 diets, like our SPD Fresh Rolls, contain ground bone, making them unsuitable for cats. Be sure to check the ingredients before offering any to your cat.

A feeding guide is conveniently located on the back of each pack and is a daily feeding guide based on an average dog with an ideal weight.

We also have a feeding guide on our website that can help to determine how much your dog should be eating: https://prime100.com.au/pages/feeding-guide

Your dogs body condition score is a good tool to determine how much food to give your dog. If your dog is an ideal weight, you should be able to follow the feeding guide on the back of pack. If they are overweight, they should eat fewer calories, and if they are underweight, they should eat more.

Their activity level will also determine if they should be eating more or less. Dogs that are very active and exercise a lot will need more food.

If you have any questions or concerns about your dogs weight and calorie intake, speak to your veterinarian.

The feeding guidelines are just that—a guide. The guides must account for various factors like breed, size, activity level, and energy needs. For a more tailored approach, we recommend using the online feeding calculator, which considers these factors along with the kCal/ME (metabolisable energy) of each diet. Also, monitoring your dog's body condition score (BCS) and consulting with your vet can help adjust feeding to meet your pet's unique needs.

The guideline increments found on our SPD Fresh Rolls and Cooked Rolls are also a guide only and may vary during the production process. The product should be weighed if accurate feeding weights are required.

There are a few ways to determine the ideal diet for your dog:

1. Consult with your vet – This is especially important if your dog has any health concerns.
2. Check the product packaging – Look for the icons and the guaranteed analysis to find a diet that matches your dog's needs.
3. Refer to the suitability chart – Available in our brochures and on our website, this chart helps identify the best diet based on your dog's specific requirements.

Still stuck? We're here to help! Reach out to our Prime100 team for a recommendation.

Prime100 SPD™ (Single Protein Diets) is a specialised range of diets crafted with a single source of animal protein. Each recipe is complete and balanced, and features functional ingredients, where every ingredient has a purpose. Recommended by vets, Prime100 SPD is available exclusively from vets and pet specialty retailers.

Our Prime100 range including cooked rolls is complete and balanced nutrition made with fresh, quality ingredients. Designed to meet the needs of all dogs, Prime100 products are available at pet specialty retailers.

Prime Pantry offers everyday quality nutrition through complete and balanced diets made with fresh ingredients. Prime Pantry provides affordable options for all dogs, available conveniently through grocery retailers.

Yes, you can mix feed Prime100 diets if you choose to. Our diets are designed to be fed as a sole diet, providing complete and balanced nutrition with all the necessary macro and micronutrients. However, some pet parents prefer mixed feeding.

If your pet has a food allergy, we recommend being cautious when choosing diets that aren't classified as "single protein." Many diets in the pet food industry contain multiple proteins, so it's essential to check both the ingredient panel and the product title.

The Crocodile SPD™ diet is available exclusively through veterinary clinics. Any vet can stock or order these diets through their veterinary distributors.

The reason this product is veterinary-exclusive is to reserve specific proteins—especially those without cross-reactivity to other proteins—for use in elimination diets. When diagnosing food allergies, one of the first questions is often, "What protein hasn't your dog been exposed to?" Since advanced novel proteins like crocodile are crucial for accurate diagnosis, it’s important to keep them in reserve for veterinary use.

Transitioning to Prime100 is easy! Thanks to our Limited Ingredient Diets (LID) and formulations designed for sensitive stomachs, most dogs transition smoothly—especially those moving from kibble. Our diets minimise ingredient exposure, promoting gentle digestion and reducing the need for a lengthy transition.

While the switch is often easy, we still recommend a gradual adjustment just to be safe. If your dog has intolerances or allergies, try adding steamed pumpkin, quinoa, or brown rice during the transition. Avoid mixing in a secondary protein to ensure your pup sticks to a single protein source at each meal. 

No, Prime100 SPD™ Fresh Rolls are gently steam cooked to retain maximum freshness! This method preserves natural nutrients, as low-temperature steam cooking helps maintain vitamins and minerals without degrading them, unlike high-heat methods. Our rolls contain no artificial colours or flavours. While not raw, many raw feeders use these rolls as a convenient, nutrient-rich meal or treat option.

Looking for a raw diet? Why not check out our SPD RAW Frozen range.

Yes, all our SPD™ (Single Protein Diet) products contain just one single source of animal protein (with the exception of our Pea & Algae Oil Fresh Roll which uses pea protein isolate as the single source of protein).

Yes! We're dedicated to changing the way we nourish our pets. That’s why we team up with industry leading expert dermatologists, vets, and nutritionists to create complete and balanced Single Protein Diets (SPD™) that steer clear of severe allergens and dietary red flags, allowing dogs to live their best lives.

The feeding guidelines are just that—a guide. The guides must account for various factors like breed, size, activity level, and energy needs. For a more tailored approach, we recommend using the online feeding calculator, which considers these factors along with the kCal/ME (metabolisable energy) of each diet. Also, monitoring your dog's body condition score (BCS) and consulting with your vet can help adjust feeding to meet your pet's unique needs.

The increments are a guide only. The product should be weighed if accurate feeding weights are required.

To determine the best diet for your dog’s breed, size, and age, you have a few helpful resources at your disposal. First, check the product packaging for details about life stage suitability, size, and feeding guidelines. Additionally, we offer a detailed suitability guide on the Prime100 website, which covers breed, age, health conditions, and more. The product information brochures are an excellent tool which include both the information and suitability chart. 

Still stuck? We're here to help! Reach out to our Prime100 team for a recommendation.

Once opened, any unused roll should be refridgerated below 4°C. We recommend using the product within 5-7 days. To ensure freshness, seal the end of the roll with aluminium foil. If the roll is stored in plastic containers or resealable bags exposure to oxygen will reduce the life of the product.

Kibble has been the most popular choice of pet food for years. To make it, ingredients such as meat, veggies, grains and vitamins are mixed together. This mixture is then cooked under high pressure and temperature to create small, dry biscuits that we all recognise as kibble. 

Air dried diets are high protein diets made by slowly and gently air drying raw ingredients to remove moisture, rather than undergoing a high heat cooking process. One of the main advantages of air drying is that it’s been minimally processed, locking in and retaining more of the original nutritional content of the ingredients. This process also makes air dried generally more palatable than a kibble, thanks to its higher meat content and retained natural aroma and taste. 

The shelf life of our Air Dried products typically ranges from 8 to 12 weeks after opening. However, this can vary based on factors like storage conditions, moisture levels (e.g. humidity), and how well the packaging is resealed.

To maintain freshness, we recommend storing the product in a cool, dry place, out of sunlight and ensuring the pack is tightly sealed after each use.

Yes! You can sign up for a free sample of SPD™ Air Dried via on website here.

A free sample will get delivered to your address. Please allow 3 weeks for processing and delivery.

To determine the best diet for your dog’s breed, size, and age, you have a few helpful resources at your disposal. First, check the product packaging for details about life stage suitability, size, and feeding guidelines. Additionally, we offer a detailed suitability chart on the Prime100 website, which covers breed, age, health conditions, and more. The product information brochures are an excellent tool which include both the information and suitability chart. 

Our suitability guide for SPD™ Air Dried can be found here. If your dog has any specific health concerns or dietary needs, always discuss any change in their diet with your veterinarian.

Still stuck? We're here to help! Reach out to our Prime100 team for a recommendation.

The small pillow in your product is an oxygen absorber. Its job is to remove oxygen from the packaging, which helps maintain the freshness and quality of the food inside. By reducing oxygen exposure, it helps prevent mould growth, microbial activity, and oxidation of fats, ensuring that the food stays fresh for longer and retains its original taste, colour, and consistency.

Rest assured, while the oxygen absorber isn't meant to be eaten, it's completely non-toxic. So, if your pet accidentally ingests it, (whilst not recommended/advisable) there's no need to worry—it won't cause any harm.

SPD™ Slow Cooked is a functional, single protein diet where select ingredients and a flavourful broth are simmered low and slow creating a convenient, delicious, complete and balanced meal for your dog.

Before opening, SPD™ Slow Cooked can be stored in a cool, dry place such as the pantry.

Once opened keep refridgerated below 4°C and use within 5 days.

Once opened keep refridgerated below 4°C and use within 5 days.

Yes! You can sign up for a free sample of SPD™ Slow Cooked on our website here: https://prime100.com.au/pages/slow-cooked-free-sample

Select your store of choice of collection and take your free sample coupon code email in store to get your free sample.

To determine the best diet for your dog’s breed, size, and age, you have a few helpful resources at your disposal. First, check the product packaging for details about life stage suitability, size, and feeding guidelines. Additionally, we offer a detailed suitability chart on the Prime100 website, which covers breed, age, health conditions, and more. The product information brochures are an excellent tool which include both the information and suitability chart. 

Our suitability guide for SPD™ Slow Cooked can be found here. If your dog has any specific health concerns or dietary needs, always discuss any change in their diet with your veterinarian.

Still stuck? We're here to help! Reach out to our Prime100 team for a recommendation.

Yes, all of our fresh ingredients are sourced from the human consumption supply chain, meaning they were intended for human consumption.

Bamboo fibre is an excellent source of insoluble, hypoallergenic fibre, which is free from common allergens like wheat, gluten, dairy, and soy.

Bamboo fibre is non-fermentable, passing through the digestive tract like a broom, aiding in smooth digestion and preventing stagnation, which can lead to an imbalance in the gut microbiome. It also helps with colon evacuation by providing bulk for proper motility.

We use cellulose derived from bamboo fibre in our diets. Cellulose is commonly used in both pet food and human food, with food-grade cellulose derived from bamboo, wheat, or oats. To avoid any issues associated with grain allergies, we use cellulose derived from bamboo fibre as a grain-free and novel source of insoluble fibre.

Prime100 diets are formulated to ensure a balance between bulking fibre (bamboo) for firm stools and prebiotic fibre (chicory extract) to support gut health and soften stools.

All of our fresh ingredients come directly from Australian farms, primary producers, and manufacturers.

Prime100’s meat proteins are sourced from Australian abattoirs, with certain exceptions noted below. We do not use meat from knackeries and instead work with human-supply chain suppliers that adhere to HACCP protocols, and are regulated and auditable, ensuring higher standards and full traceability of all goods.

Salmon is sourced from Huon in Tasmania.

Wild boar and kangaroo populations are sustainably managed under Australian law, with state and territory governments overseeing population monitoring to preserve biodiversity. Harvesting is conducted by licensed professionals who follow a national code of practice. The process is independently monitored and regulated with mandatory licensing and tagging systems to ensure full traceability at every stage.

Yes, with the exception of our "Chicken and Brown Rice" recipes (available in Rolls, Air Dried, and Slow Cooked formats), all Prime100 products are grain-free.

Yes, all of our products are gluten free.

Some Prime100 diets contain bone, depending on the protein and format. Bone is included for the benefits they offer, such as providing calcium, phosphorus, essential minerals, collagen, gelatine, amino acids, and natural glucosamine and chondroitin, which support overall health, joint function, and skin and coat condition.

We use only species-appropriate bones from smaller protein sources like chicken, turkey, duck, salmon, and crocodile. Dense or heavy bones, which are not suitable for dogs, are excluded from our formulas (e.g. beef, kangaroo, wild boar, lamb).

SPD Air Dried diets and all treats do not contain bone.

If you have any doubts or need specific information, please contact us directly for advice.

Prime100 includes organ meat such as heart, liver, and lungs in some diets due to their valuable nutrient content.

For specific details on whether organ meat is included in a particular product, please contact us.

Yes, all Prime100 diets contain taurine.

Taurine supports the healthy function of the nervous, digestive, and immune systems. Prime100 diets are complete and balanced, with high-quality animal protein as the first ingredient, which helps maintain optimal taurine levels.

Yes, all Prime100 diets contain glucosamine and chondroitin.

These are essential for maintaining healthy joints in pets. Glucosamine helps with the production of cartilage, while chondroitin promotes water retention and elasticity in the cartilage, aiding in shock absorption. Together, they support joint health, help reduce inflammation, support improved mobility, and help slow the progression of joint-related issues such as arthritis, ensuring long-term joint function and comfort for your pet.

All of our ingredients and guaranteed analysis can be found on our product pages on our website.

If you have a question about a particular product, please contact us.

Pet parents do not need to consult a vet before feeding Prime100. However, if your dog is experiencing any health issues such as diabetes, pancreatitis, or IBD, it’s advisable to involve your vet in the decision-making process. We work closely with vets and specialists to achieve better patient outcomes, and we’re happy to provide any nutritional or technical information they may need.

Yes, Prime100 diets labelled as "suitable for dogs of all ages" are formulated to meet the nutritional needs of growing puppies, as long as they are fed in the correct amounts. We recommend using the online feeding guide, which tailors the feeding amounts based on your puppy's size and growth stage. It is important to remember to adjust the feeding amount as the pup grows. For larger breeds, the recommended daily feeding amount may need adjusting.

Our Suitability Chart can help identify which products are best suited for small, medium, and large breeds. You can also refer to the icons on the packaging which highlight breed suitability.

Yes. most of our Prime100 diets are suitable for senior dogs.

Please refer to our product suitability guides for suitability:

• SPD Fresh Rolls
• SPD Air Dried
• SPD Slow Cooked

Pregnant and lactating dogs have specific dietary needs to support their health and that of their puppies. Diets for pregnant dogs require sufficient levels of essential nutrients such as calcium, phosphorus, and omega-3 fatty acids, which are critical during pregnancy and lactation.

Prime100 diets labelled as suitable for “Dogs of All Ages” are appropriate for pregnant dogs. For gestation, SPD Fresh Rolls such as Lamb or Turkey are recommended, with adjustments to food intake, particularly in the last 3-4 weeks, to meet the increased energy demands.

For lactating dogs, we suggest rotating Chicken, Turkey, and Salmon SPD Fresh Rolls to provide optimal nutrient coverage. These diets contain higher calcium levels and provide the energy needed for milk production. Lactating dogs require more calcium and energy than puppies, so these diets help meet those demands.

Always consult your vet to ensure the diet is right for your dog during pregnancy and lactation.

Yes, we have diets suitable for dogs of all breeds and sizes.

Different sized breeds have varying nutritional requirements, especially when considering different life stages.

Our packaging and the Suitability Chart clearly indicate which products are appropriate for small, medium, and large breeds. It's important to choose a diet that matches your dog’s size and nutritional needs to ensure optimal health and well-being.

Please refer to our product suitability guides for dog size and breed suitability:

• SPD Fresh Rolls
• SPD Air Dried
• SPD Slow Cooked

Yes, Prime100 exists to make pets healthier and pet parents happier. Our goal is to enhance the quality of life for pets through single protein, limited-ingredient diets where every ingredient serves a purpose and helps relieve silent suffering.

Food allergies and intolerances can develop at any time, even after years of consuming the same diet or following changes. Identifying these allergies can be confusing, as many believe gastrointestinal issues are the main indicator. However, food allergies primarily manifest through skin and ear reactions.

Feeding a single protein diet, especially using novel proteins, is an excellent option for pet parents managing food-related allergies and sensitivities in their dogs.

If you suspect your dog has a food allergy or intolerance, it’s important to consult with your veterinarian to determine the cause and develop a management plan. Your vet may recommend an elimination diet, where you feed your dog a single protein, limited ingredient diet like our Single Protein Diet (SPD) range to identify the offending allergen. It’s crucial to avoid feeding any other food or treats during this time.

Once the trigger is identified, you can continue with a suitable diet to prevent further reactions. We offer a variety of options specifically formulated for dogs with food sensitivities.

Diarrhoea varies greatly from very mild, to severe watery diarrhoea. Your dog may be happy and eating or may be visibly unwell. Since diarrhoea can quickly lead to dehydration, it is always best to consult your veterinarian.

If your dog has formed but soft stools, this can indicate the digestive tract is mildly irritated or inflamed. Monitor for improvement – if no improvement in 1-2 days, or it progresses to diarrhoea, consult your veterinarian.

If your dog is constipated, there are a few steps you can take:

1. Hydration: Ensure your dog is drinking enough water, as dehydration can contribute to constipation.
2. Fibre: Introduce fibre-rich foods such as pumpkin or sweet potato to help regulate their digestive system.
3. Exercise: Regular exercise can stimulate bowel movements and help relieve constipation.
4. Veterinary Advice: If constipation persists for more than 24-48 hours or is accompanied by discomfort, lethargy, or vomiting, consult your vet as it could indicate a more serious issue.

Always seek veterinary advice for the best course of action for your pet.

All of our products have a best before date printed on the packaging. This date is based on the packaging remaining unopened and the product being stored at the ideal conditions. This varies based on our product range.

120 days from manufacturing date, when refrigerated below4°C. If not stored correctly, the shelf life can be significantly reduced.

18 months from manufacturing date. SPD Slow Cooked packs should be stored in a cool, dry place away from sunlight, such as a pantry before opening. Once opened, packs should be refrigerated below 4°C.

12 months from manufacturing date. Once opened, SPD Air Dried has a shelf life of 8 - 12 weeks. Store in a cool, dry place away from sunlight, such as a pantry to help maintain optimum freshness.

18 months from manufacturing date. Once opened, treats have a shelf life of 8 - 12 weeks. Store in a cool, dry place away from sunlight, such as a pantry to help maintain optimum freshness.

SPD™ Fresh Rolls, Prime100 Rolls and Prime Pantry Rolls are chilled products and should be kept refridgerated below 4°C prior to opening.

SPD™ Slow Cooked, SPD™ Air Dried and all treats are shelf stable product and should be kept in a cool, dry place such as the pantry prior to opening.

SPD™ Fresh Rolls, Prime100 Rolls and Prime Pantry Rolls should be kept refridgerated below 4°C after opening. We recommend using the product within 5 - 7 days. To ensure freshness, seal the end of the roll with aluminium foil. If the roll is stored in plastic containers or resealable bags exposure to oxygen will reduce the life of the product.

SPD™ Air Dried should be resealed and continued to be stored in a cool, dry place such as the pantry after opening. We recommend using the product with 8 - 12 weeks after opening.

SPD™ Slow Cooked should be kept refridgerated below 4°C after opening. The pack can be folded back to reseal. We recommend using the product within 5 days.

Yes, if your dog prefers their meals warmed slightly, you can do so. Our diets have been designed to serve as is, so it isn't necessary however.

The exception to this is our RAW Frozen range which has been designed to be thawed prior to freezing.

Yes, you can freeze both our Rolls and SPD Slow Cooked diets if needed. However, our diets are designed to be served fresh, so freezing isn't necessary.

Here are a few key points to keep in mind:

• Freezing meat can sometimes affect texture and palatability.
• Follow food safety guidelines for freezing meat: freeze for up to 3 months and consume defrosted rolls within 1–2 days.
• Once frozen and defrosted, rolls should never be refrozen.

Please note, as our products are not designed for freezing, our 100% Satisfaction Guarantee does not cover items once they’ve been frozen—except for our RAW Frozen range!

Our chilled food should be treated the same as meat used for human consumption, so we recommend following the same rules.

Once out of the fridge, two hours is the maximum time perishable food can be left out at room temperature before it is vulnerable to harmful bacteria. If the weather or environment is hot, this time frame will be shortened.

If your dog isn't interested in their food after 15 minutes, we recommend removing the bowl and storing it correctly in the fridge or discarding and serving them fresh food later in the day.

All of our products are manufactured in Derrimut, VIC.

At Prime100, we take the quality and safety of our products seriously, with stringent measures in place throughout our pre- and post-production processes.

Here’s how we ensure top quality in every product:

Independent Testing: We conduct independent laboratory testing to ensure quality and safety. We even retain samples from every batch for additional checks if needed.

Human-Grade Ingredients: Our products are made with ingredients sourced from the human food supply chain.

Ethical Sourcing: We partner with HACCP audited suppliers who meet industry standards for freshness and sustainability.

Non-GMO Ingredients: Everything we use is free from genetically modified organisms.

pert Formulation: Developed with leading pet nutritionists and veterinarians to provide complete and balanced nutrition.

Strict Manufacturing Standards: Produced exclusively in our own Prime100 manufacturing facility, with thorough equipment cleaning between batches to prevent cross-contamination.

We take pride in sourcing minimally processed, non-GMO ingredients from local Australian farmers and suppliers who share our values. Each batch of Prime100 is made with care, ensuring your pet receives wholesome nourishment every time.

Our suppliers are licensed and audited to the highest standards, with a strong focus on animal welfare. Through regular on-site visits, we ensure the integrity of our ingredients. For example, one of our partners is dedicated to sustaining Queensland's wild game kangaroo population using innovative tracking methods that promote long-term sustainability.

Our zero-waste policy reflects our commitment to protecting the environment. We actively recycle, repurpose, and minimise waste. Lean manufacturing practices help us reduce waste from the start, and we continue to explore eco-friendly packaging options, such as recyclable tins and plant-based materials. Our new SPD Slow Cooked range features 71% plant-based packaging, aligning with our mission for sustainable solutions.

Whether it's about our supply chain, environmental efforts, or ethical partnerships, we’re committed to positive change for pets, the community, and the planet.

Prime100 can be purchased through our retailer or vet partners. Visit our store locator to find your closest stockist: https://prime100.com.au/pages/where-to-buy

All ambient or shelf stable Prime100 products can also be purchased online via our website.

All ambient or shelf stable Prime100 products can be purchased online via our website.

Chilled products can be purchased via our retailer or vet partners. Visit our store locator to find your closest stockist: https://prime100.com.au/pages/where-to-buy

Orders placed via the Prime100 are typically fulfilled and shipped within 2-3 business days.

Expected delivery times vary depending on shipping address and product.

Typical Delivery Timeframes:

VIC: 2 - 3 days from dispatch.

NSW/SA/QLD/TAS: 5 - 7 days from dispatch

WA/NT: 6 - 8 days from dispatch.

^Please note, delivery times are based on courier estimates and may vary depending on your location. Please use your tracking number for an accurate expected delivery time.

Free shipping applies to all orders over $39.95.

$9.95 flat-delivery fee is applied to all orders under $39.95.

A tracking number and link will be provided in the order confirmation email you receive when you place your order.

We do not offer international shipping at this time.

We do not currently offer delivery on SPD™Fresh Rolls or any chilled or frozen products. Visit our store locator to find your closest stockist: https://prime100.com.au/pages/where-to-buy

We do not offer a subscription service at this time.

Reviews and testimonials can be found across our website, on our product pages as well as our product range pages.

We proudly stand behind our 100% Satisfaction Guarantee across our entire product range. If you purchase any Prime100 product and your dog dislikes it, or if there is a problem with the product, you can return it to the place of purchase for a replacement or a full refund (proof of purchase required). As SPD™ Fresh Rolls are a fresh product, our is void if the product is frozen.